What is the difference between Standard and Premium Departure Support?

Standard covers the essential coordination of your departure — household goods, utility closures, property handover and administrative requirements. Premium adds a dedicated senior Departure Manager who acts as your single point of contact, proactively coordinating all providers and services on your behalf, with post-departure oversight included.

How much notice do you need to organise a departure?

We recommend engaging our team as early as possible — ideally four to six weeks before your intended departure date. However, we understand that circumstances can change quickly and are experienced in managing departures at short notice where required.

Can EER act on my behalf after I have left the country?

Yes. Through Power of Attorney arrangements where required, our team can continue to manage outstanding local matters, liaise with service providers and forward documentation after you have departed.

What does the Vacant Property Check include?

Our team carries out weekly visits to confirm the property is secure and free from obvious issues. We retain keys, serve as the main local point of contact and ensure any concerns are promptly identified and addressed.

Is this service available across all countries you operate in?

Emergency Departure Services are available across our regions. Specific service components may vary depending on local regulations and requirements — our team will advise on what applies in your country.

What does the Settling-In Service cover?

Our Settling-In Service covers the essential administrative tasks required on arrival, including utilities setup, personal bank account opening, driving licence assistance, lease management and rental payment guidance. Each element is coordinated to ensure a smooth and efficient transition into your new home.

Do I need to be present for utilities and bank account setup?

Some processes — including bank account opening — require in-person attendance to meet local identification and verification requirements. We coordinate appointments and prepare documentation in advance to minimise time and avoid unnecessary delays.

Can you assist with converting a foreign driving licence?

Yes — eligibility for licence conversion varies depending on your country of origin and the emirate or country of residence. We advise on applicable requirements, coordinate documentation and manage the process in line with local regulations.

How are rental payments typically structured in the Middle East?

Rental payment structures vary by country and landlord preference. In many markets, payments are made via post-dated cheques or wire transfer, covering quarterly or annual periods. We guide assignees through local payment requirements to ensure obligations are met accurately and on time.

Home | Insights | Seeking a Relocation Coordinator

Seeking a Relocation Coordinator

February 19, 2019

Job Title: Relocation Coordinator

Full Time / Part Time: Full Time (immediate start)

Main Purpose of Job:

To provide administration support to the relocation department to ensure delivery of settling-in services to assignees.

Focus:

Provide all settling-in services in a timely manner ensuring accurate records are maintained and completion of administration in line with procedures.

Main Responsibilities and Required Skills:

The position of Relocation Coordinator will be to drive the efficient completion of settling-in services in a timely manner for clients and ensuring that detailed records are maintained and all administration completed in line with procedures.

The role will also be responsible for managing tenancy renewals on behalf of relocation clients.

Also take responsibility for EER’s relocation app to ensure that it is rolled out to each new assignee and that all information is up to date and accurate providing a sleek and efficient experience.

Responsibilities

Relocation Administrator

· Complete property handovers ensuing detailed document with supporting photographs in place;

· Complete utility and telecom connections for assignees;

· Complete Ejari registration for assignees;

· Assist assignee with Driving Licence transfer;

· Complete alcohol licence registration for assignee;

· Manage Tenancy Contract Renewals;

· Ensure records maintained for all settling-in services with appropriate receipts;

· Ensure CRM system is updated with details and records of all services;

· Manage Relocation app to ensure that all content is relevant and up to date and that all assignees are introduced to the app.

Required Skills:

· Client service focused with excellent attention to detail;

· Excellent negotiation skills with the ability to drive forward to completion;

· Well-developed problem solving skills;

· Excellent communication skills;

· Excellent organisation skills;

· Good analytical and decision-making skills;

· Good intuition and understanding of people’s requirements;

· Confidentiality, tact and discretion when dealing with people;

· Proactive with a positive can do attitude;

· A team player but with ability to work by oneself;

· Fluent English, both oral and written;

· Ability to work under pressure especially when deadlines have to be met;

Must have UAE Driving Licence.

Training

EER will provide the necessary training in regards to our services, procedures and processes to provide a detailed understanding of the needs and requirements of the business.

Please send your CV and cover letter through to evangeline@eerme.com.

Seeking a Full Time Relocation Consultant

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Seeking a Relocation Coordinator

February 19, 2019

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