EER Middle East Privacy Policy
1. Introduction
This policy sets out how EER Business Services FZCO, when acting as a data controller, uses and protects any information that you give when you use our services and/or website. EER Business Services FZCO is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or website, then you can be assured that it will only be used in accordance with this privacy statement.
2. What we collect and how we use it
Our services will require you to provide us with Personal Data. In these situations, if you choose to withhold any Personal Data requested by us, we will not be able to provide our services.To provide our services, we may collect the following information:
- Personal and sensitive data for the purpose of the provision of our services and our legal basis for this is consent or performance of a contract or our legitimate interests;
- When you visit our website, we may collect demographic information such as IP address and session information. This information is collected via Google Analytics and we process this data on the basis that we have a legitimate interest in making improvements to our website.
The personal data we collect, store and process in the provision of our services may include the following:
- Your name, date of birth, address, email, telephone number, mobile number;
- Gender, nationality, religion, marital status;
- Employment details including qualifications, salary, allowances, benefits, job title, health insurance;
- Bank and financial details;
The documents we collect to confirm your identity may include the following:
- Passport;
- National Identity Card;
- Residency Visa;
- Birth Certificate;
- Marriage Certificate;
- Driver’s Licence;
- Health Insurance Certificate;
- Educational Certificate;
- Employment Contract;
- Employment Card;
- Utility Bills;
- Bank Statements
If you contact us with a query via our website or by email or telephone, we may use the personal data we collect in order to respond. We may also use this information for training purposes. We will do this as part of our legitimate interest to provide the best possible service.
We may use your personal information to send you a survey or feedback request for the purpose of customer satisfaction. We will do this as part of our legitimate interest to provide the best possible service.
Cookies
Necessary
Needed for the website to work and to remember your cookie choices. These can't be switched off.
| Cookie | Service | Provider | Purpose | Retention | Where data is processed |
|---|---|---|---|---|---|
| eer_consent | Consent record | EER Middle East | Remembers your cookie choices so we don't ask on every page. | 6 months, or until you change your choice | In your browser only. It isn't sent to us. |
| _lscache_vary | LiteSpeed Cache | LiteSpeed | A functional cookie used by LiteSpeed Cache to manage caching for different user states on websites. | 2 days | In your browser only. It isn't sent to us. |
Analytics
Help us understand how visitors use the website, such as which pages are viewed and how people find us, so we can improve it.
| Cookie | Service | Provider | Purpose | Retention | Where data is processed |
|---|---|---|---|---|---|
| _ga | Google Analytics 4 | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors. | 2 years | United States and other countries where Google operates | |
| _gcl_au | Google Analytics 4 | This cookie is used by Google Analytics to understand user interaction with the website. | 3 months | United States and other countries where Google operates | |
| _ga_N035GM6VEB | Google Analytics 4 | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. | 14 months | United States and other countries where Google operates |
Marketing
Help us measure the results of our advertising and show our ads to people who have visited our website.
| Cookie | Service | Provider | Purpose | Retention | Where data is processed |
|---|---|---|---|---|---|
| __Secure-ENID | This cookie is used by Google to remember your preferences and other information. | 13 months | United States and other countries where Google operates | ||
| test_cookie | Google Ads | Google Ads | Used to check if the user's browser supports cookies | 15 minutes | United States and other countries where Google operates |
| SEARCH_SAMESITE | to maintain consistent session information and ensure the preservation of same-site navigation behavior during a user's browsing session | 3 months | United States and other countries where Google operates | ||
| _gcl_ls | Google Ads conversion tracking and remarketing | Google Ads | Used by Google AdSense to understand user interaction with the website by generating analytical data. | 90 days | United States and other countries where Google operates |
Functional
Let us show our enquiry forms, which are provided by a third party that may set its own cookies when a form loads.
| Cookie | Service | Provider | Purpose | Retention | Where data is processed |
|---|---|---|---|---|---|
| zalb_3620cf69d6 | Zoho Forms | Zoho | Routes requests to keep the ZoHo enquiry form working. Essential to the form rendering. | Session | In your browser only. It isn't sent to us. |
3. Sharing your Personal Data
We may share your personal data with third parties but only for the specific purpose of providing our services. These third parties may include:
- Government authorities;
- Regulatory authorities;
- Government agencies;
- Banks;
- Utility Providers;
- Real Estate Agents;
- Landlords;
- Schools;
- Document Service Providers (attestations, translation, procurement);
- Maintenance Companies;
4. Security
We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect in order to prevent the loss or unauthorized access of your personal information. Please note that we cannot guarantee the security of information transmitted over the internet.
5. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
6. Retention Policy
We will not keep your personal data for any longer than is necessary. We will delete your data securely when it is no longer required. Personal data submitted to us for the purpose of service provision will be deleted 7 years after your file is closed.
7. Your Rights
You have the following rights:
- Right of access to personal data;
- Right to rectification of personal data held where it is incorrect or incomplete;
- Right of erasure of personal data (‘right to be forgotten’) if certain grounds are met;
- Right to restrict/suspend processing of personal data;
- Right to complain to a supervisory authority;
- Additional rights that may apply in certain instances:
- Right of data portability (if processing is based on consent and automated means);
- Right to withdraw consent at any time (if processing is based on consent);
- Right to object to processing (if processing is based on legitimate interests);
- Right to object to the processing of personal data for direct marketing purposes.
8. Data Protection Manager
EER Business Services has a ‘Data Protection Manager’ who is responsible for matters relating to privacy and data protection.
If you wish to exercise any of your rights, please contact the Data Protection Manager at the following address:
EER Business Services FZCO
Attn: Data Protection Manager
Office 1303, Platinum Tower
Cluster I, JLT
Dubai, UAE
P O Box 392238
EER Business Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 6th May 2018.
