Question 1

What is the difference between Standard and Premium Departure Support?

Accepted Answer

Standard covers the essential coordination of your departure — household goods, utility closures, property handover and administrative requirements. Premium adds a dedicated senior Departure Manager who acts as your single point of contact, proactively coordinating all providers and services on your behalf, with post-departure oversight included.

Question 2

How much notice do you need to organise a departure?

Accepted Answer

We recommend engaging our team as early as possible — ideally four to six weeks before your intended departure date. However, we understand that circumstances can change quickly and are experienced in managing departures at short notice where required.

Question 3

Can EER act on my behalf after I have left the country?

Accepted Answer

Yes. Through Power of Attorney arrangements where required, our team can continue to manage outstanding local matters, liaise with service providers and forward documentation after you have departed.

Question 4

What does the Vacant Property Check include?

Accepted Answer

Our team carries out weekly visits to confirm the property is secure and free from obvious issues. We retain keys, serve as the main local point of contact and ensure any concerns are promptly identified and addressed.

Question 5

Is this service available across all countries you operate in?

Accepted Answer

Emergency Departure Services are available across our regions. Specific service components may vary depending on local regulations and requirements — our team will advise on what applies in your country.

Question 6

What does the Settling-In Service cover?

Accepted Answer

Our Settling-In Service covers the essential administrative tasks required on arrival, including utilities setup, personal bank account opening, driving licence assistance, lease management and rental payment guidance. Each element is coordinated to ensure a smooth and efficient transition into your new home.

Question 7

Do I need to be present for utilities and bank account setup?

Accepted Answer

Some processes — including bank account opening — require in-person attendance to meet local identification and verification requirements. We coordinate appointments and prepare documentation in advance to minimise time and avoid unnecessary delays.

Question 8

Can you assist with converting a foreign driving licence?

Accepted Answer

Yes — eligibility for licence conversion varies depending on your country of origin and the emirate or country of residence. We advise on applicable requirements, coordinate documentation and manage the process in line with local regulations.

Question 9

How are rental payments typically structured in the Middle East?

Accepted Answer

Rental payment structures vary by country and landlord preference. In many markets, payments are made via post-dated cheques or wire transfer, covering quarterly or annual periods. We guide assignees through local payment requirements to ensure obligations are met accurately and on time.

Marriage Certificate

Attested and Arabic translated marriage certificate